Data Deletion Instructions

Effective date: September 4, 2026 · Only24 is operated by EkoMade Labs LLC.

Only24 (EkoMade Labs LLC) respects your right to control your data. This page explains how to request deletion of the information Only24 holds about you or your Shop, including any data obtained through Instagram.

Option 1 — Disconnect in the app

If you connected an Instagram account, open Settings → Instagram in the Only24 app and choose Disconnect. This immediately removes your stored Instagram access token and unsubscribes your account from story-mention notifications, so Only24 stops receiving your Instagram data.

Option 2 — Email us

To delete your full account and associated data, email eko@only24.co from the address on your account with the subject "Data deletion request." Please include your Shop name so we can locate your records.

What we delete

• Your account profile (name, email, business details).
• Instagram connection data, including your account ID, username, profile picture, and access token.
• Mention and reward records associated with your Shop.

We may retain a limited amount of information where we are required to by law, or for legitimate purposes such as tax, accounting, fraud prevention, or resolving disputes. Payment records held by our payment provider (Stripe) are subject to Stripe's own retention policies.

Timeline

We will confirm your request and complete deletion within 30 days, unless a longer period is required by law. We will let you know when it is done.

Questions

If you have any questions about deleting your data, contact us at eko@only24.co.